Job Title: Call Handler - Automotive Dealership
Location: Hull
Contract Type: Temporary - Ongoing
Working Hours: Monday to Friday, 8:00am - 5:00pm (Every other Saturday morning)
Job Overview:
We are seeking a professional, organised, and customer-focused Call Handler to join a busy automotive dealership in Hull on a temporary ongoing basis. The ideal candidate will play a vital part, handling incoming calls and liaising directly with other team members to relay accurate information. This position requires excellent communication skills and a strong ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet customers in a professional and friendly manner over the phone
- Handle a high volume of incoming calls, directing them to the relevant departments or individuals
- Take detailed messages and customer requests, accurately communicating them to the service teams
- Provide general administrative support to the dealership as required
- Manage appointment bookings or service queries when necessary
- Ensure all customer interactions reflect the company's high standard of customer service
- Support weekend cover on a rota basis
Key Requirements:
- Previous experience in a customer call-handling role
- Strong telephone manner and excellent verbal communication skills
- Ability to relay detailed information clearly and accurately
- High attention to detail and strong organisational skills
- Professional, presentable, and reliable
- Experience in an automotive or dealership environment is desirable but not essential
- Comfortable working within a team and under minimal supervision
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