Now Hiring: Service Advisor – Automotive Dealership
Location: Sheffield
Salary: £13.12
Contract: Tempoary
(This will be temporary to permament position)
Are you a confident and customer-focused Service Advisor looking to take the next step in your career?
We’re on the lookout for a professional and experienced Service Advisor to join our dynamic dealership team. If you’ve got a solid background in aftersales, a passion for delivering outstanding customer service, and the drive to maximise service opportunities. We want to hear from you!
What You’ll Be Doing:
• Using the DMS system to manage service bookings and customer communication
• Liaising with customers in person, by phone, and via email throughout the service process
• Carrying out pre-calls to confirm bookings and prepare vehicle handovers
• Upselling additional work identified during Vehicle Health Checks (VHCs)
• Updating customers with accurate ETAs, progress reports, and costs
• Working closely with Vehicle Technicians and the Service Manager to ensure smooth workflow
• Ensuring all service paperwork is completed to the highest standards
About You:
• Minimum of 2 years' experience as a Service Advisor in a franchised dealership
• Strong knowledge and hands-on experience with Vehicle Health Checks (VHCs)
• Proficient in upselling recommended work in a professional, ethical manner
• Confident and polished in face-to-face customer interactions
• Experienced using Pinnacle (or other DMS systems)
• Organised, proactive, and able to work well under pressure
Apply now and start your next chapter with Venatu Automotive
Natalie Deere
