Now Hiring: Service Advisor – Automotive Dealership
Location: Reading
Salary: £30,000 Basic | Up to £50,000 OTE
Contract: Permanent, Full-Time
System: Pinnacle
(This will be 4 weeks temporary to permament position)
Are you a confident and customer-focused Service Advisor looking to take the next step in your career?
We’re on the lookout for a professional and experienced Service Advisor to join our dynamic dealership team. If you’ve got a solid background in aftersales, a passion for delivering outstanding customer service, and the drive to maximise service opportunities. We want to hear from you!
What You Can Expect:
- £30,000 basic salary
- OTE up to £50,000
- Full manufacturer training
- A stable and supportive working environment
- Work with a leading, forward-thinking team
- Career progression opportunities
What You’ll Be Doing:
• Using the Pinnacle DMS system to manage service bookings and customer communication
• Liaising with customers in person, by phone, and via email throughout the service process
• Carrying out pre-calls to confirm bookings and prepare vehicle handovers
• Upselling additional work identified during Vehicle Health Checks (VHCs)
• Updating customers with accurate ETAs, progress reports, and costs
• Working closely with Vehicle Technicians and the Service Manager to ensure smooth workflow
• Ensuring all service paperwork is completed to the highest standards
About You:
• Minimum of 2 years' experience as a Service Advisor in a franchised dealership
• Strong knowledge and hands-on experience with Vehicle Health Checks (VHCs)
• Proficient in upselling recommended work in a professional, ethical manner
• Confident and polished in face-to-face customer interactions
• Experienced using Pinnacle (or other DMS systems)
• Organised, proactive, and able to work well under pressure
Time to take charge of your career?
Join our growing network of skilled Service Advisors and experience the benefits of working with a team that truly values your work.
If this sounds like the kind of Vehicle Technician role you're looking for, we would love to hear from you. Please contact Ellie on 07514 665542 or car@venatu.co.uk.
Apply now and start your next chapter with Venatu Automotive
