Service Advisor – Automotive Dealership
Location: Stafford
Salary: £28,000 – £34,000 OTE
Hours: Monday to Friday, 8:00am – 5:30pm
Saturdays: On a rota
Are you great with people, thrive in a fast-paced environment, and have a passion for the motor trade? We’re looking for an experienced and customer-focused Service Advisor to join a busy dealership team in Stafford.
This is a fantastic opportunity if you enjoy being the friendly face that keeps things running smoothly for customers, from booking their vehicles in to handing them back over – serviced, repaired, and ready to go. You’ll be part of a supportive service team, working closely with technicians and advisors to make sure everything’s handled efficiently and professionally.
What you’ll be doing:
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Welcoming customers and guiding them through the service process
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Upselling products, services, and repair work where appropriate
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Keeping customers updated and informed throughout
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Using systems to raise job cards and process all necessary paperwork
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Working with the workshop to coordinate bookings and manage expectations
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Ensuring a positive customer experience from start to finish
What we’re looking for:
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Previous experience as a Service Advisor in the motor trade is essential
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A confident communicator who can build strong relationships with customers and colleagues
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Well organised, with the ability to multitask and stay calm under pressure
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Comfortable using computers and internal systems
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Team player who’s happy to step in and help when it’s busy
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A genuine passion for the automotive industry
What’s on offer:
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A competitive salary of £28,000 – £34,000 OTE
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Monthly bonus and commission opportunities
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31 days holiday (including bank holidays)
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In-house training and development support
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Employee discounts and referral bonuses (up to £1,000)
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Access to an employee assistance programme
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Free annual flu jab
If you're ready to bring your customer service skills into a role where every day is different, we’d love to hear from you.
Apply today and take the next step in your automotive career.
